Package Contents


UniFi Cloud Key Gen2 Plus

System Requirement

Web Browser: Google Chrome (Other browsers may have limited functionality.)

Hardware Overview

HDD Bay

Removable hard drive tray for 2.5" SATA drive. The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported.

LCD Screen

Device Status display. Automatically rotates status screens for enabled applications.

UniFi Network Application Display

UniFi Protect Application Display

LCD Display for UniFi Network Application

Icon	Description
	UniFi Network Application name
	Current WAN bandwidth usage
	Status of Network Cloud Access
	Number of managed UniFi Access Points
	Number of client devices on the network

LCD Display for UniFi Protect Application

Icon	Description
	UniFi Protect Application name and bandwidth
	Total camera(s) recording bitrate
	Status of Protect Cloud Access
	Number of active cameras registered in UniFi Protect
	Time of last motion detected by UniFi Protect

Power Button

Press to turn the Cloud Key Gen 2 Plus on or off.

Reset

The Reset button serves two functions:

Restart Press and release the Reset button quickly.
Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white.

microSD Slot

Optional slot used for external backup (microSD card not included).

USB Type C Port

Reserved for future use.

USB Type C Power Port

Used for power if PoE is not available. Quick Charge 2.0 or Quick Charge 3.0-compliant USB power adapter is required.

Ethernet Port

Connects to a gigabit switch port on your LAN. Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.

LED

White

Device is ready to be configured

Flashing White

Device is booting up

Device is initializing/deinitializing

Heartbeat White

Firmware update in process

Blue

Device is configured and ready

Flashing Blue

Main power has been lost and device is counting down.

If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.

Slow Flashing Blue

Client connected to device via Bluetooth (BLE)

Flashing White/Blue

Device is in recovery mode.

The LED will cycle through a pattern at one-second intervals, between off, white, and blue.

Security Slot

Allows the Cloud Key Gen 2 Plus to be used with a Kensington security lock (not included). When used, it also prevents removal of the HDD while the device is in use.

Rack-Mount Notch

Secures the Cloud Key Gen2 Plus into the docking bay of the optional Rackmount Accessory, model CKG2-RM (sold separately). The Rackmount Accessory allows you to install the Cloud Key Gen2 Plus in a standard 19" rack.

	Note: The Rackmount Accessory is completely optional and not required for the Cloud Key Gen2 Plus to function.

13-Pin Connector

Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory, model CKG2-RM (sold separately). The CKG2-RM has a docking bay for the Cloud Key Gen2 Plus and allows you to install it in a standard 19" rack.

	Note: Out of the box, the 13-Pin Connector is covered with a black sticker to protect it from dust and dirt. Only remove the sticker if using the Cloud Key Gen2 Plus with the optional Rackmount Accessory.

HDD Latch

Releases the HDD tray from the drive bay.Releases the HDD tray from the drive bay.

	WARNING: Do not operate the HDD Latch while the Cloud Key Gen2 Plus is in use or powered on.

Hardware Installation

Powering the Cloud Key Gen2 Plus

Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included).

UniFi Switch

USB Power Source

Connect a USB cable (not included) from the Cloud Key Gen 2 Plus directly to a USB power source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.

Optional Rackmount Accessory

When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:

Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions are met:
1. The 13-pin connector is face up
2. The LCD screen is face forward
3. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2 Plus

	Warning: To prevent creating a loop or other unfavorable behavior on the network, only one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key Gen2 Plus and the Rackmount Accessory simultaneously.

Pre-installed Applications

The UniFi Network Application and UniFi Protect Applications come pre-installed on the Cloud Key Gen2 Plus.

	Note: You can run the UniFi Network Application or UniFi Protect Application individually, or you can run both applications simultaneously.

HDD Replacement

	Note: The Cloud Key G2 Plus only supports hard drives that can operate on 5V power. Hard drives that require additional power are not supported.

The Cloud Key Gen2 Plus comes pre-installed with a 1TB SATA HDD. If you want to replace it, you must use a 2.5" SATA HDD and follow these instructions:

Back up your UniFi OS Console configurations. UniFi OS Console configurations are stored on the hard drive and will be reset when a new hard drive is inserted.
Power off the Cloud Key Gen 2 Plus to prevent any application disruption.

	WARNING: Do not release or operate the HDD Latch while the Cloud Key Gen2 Plus is in use or powered on.

Specifications

UCK-G2-PLUS
Dimensions	131.16 x 27.10 x 134.20 mm (5.16 x 1.07 x 5.28")
Weight	582 g (1.28 lb)
Enclosure	Anodized Aluminum
Management Interface	UniFi Management Portal; UniFi Network; UniFi Protect
Hard Drive Capacity	1 TB 2.5" SATA HDD (user-upgradeable*)
Device Capacity
UniFi Protect Mode	UniFi Network + Protect
Up to 20 UniFi Cameras	Up to 15 UniFi Cameras and 50 UniFi Devices
eMMC Memory	32 GB
Networking Interface	(1) 10/100/1000 Ethernet Port
Buttons	(1) Power (1) Reset
LEDs	(1) Power, White/Blue
Power Method	Standard 802.3af PoE; Quick Charge 2.0/3.0 power adapter (9VDC, 2A)
Supported Voltage Range	Standard 802.3af PoE or 9VDC, 2A
Max. Power Consumption	12.95W (PoE) USB-C Power
Operating Temperature	0 to 35° C (32 to 104° F)
Operating Humidity	20 to 80% Noncondensing
Certifications	CE, FCC, IC

^* Only hard drives that can operate on 5V power are supported.

Safety Notices

Read, follow, and keep these instructions.
Heed all warnings.
Only use attachments/accessories specified by the manufacturer.

	WARNING: Do not use this product in location that can be submerged by water.

	WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
There are no operator serviceable parts inside this equipment. Service should be provided only by a qualified service technician.

Limited Warranty

ui.com/support/warranty

The limited warranty requires the use of arbitration to resolve disputes on an individual basis, and, where applicable, specify arbitration instead of jury trials or class actions.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This radio transmitter has been approved by FCC.

ISED Canada

CAN ICES-3(A)/NMB-3(A)

This device complies with ISED Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

This device may not cause interference, and
This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter has been approved by ISED Canada.

CAN ICES-3(A)/NMB-3(A)

Le présent appareil est conforme aux CNR d’ISDE Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :

l’appareil ne doit pas produire de brouillage;
l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Le présent émetteur radio a été approuvé par ISDE Canada.

IMPORTANT NOTE

Radiation Exposure Statement

This equipment complies with radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

AVIS IMPORTANT

Déclaration sur l’exposition aux rayonnements

Cet équipement est conforme aux limites prévues pour l’exposition aux rayonnements dans un environnement non contrôlé.
Lors de l’installation et de la mise en fonctionnement de l’équipement, assurez-vous qu’il y ait une distance minimale de 20 cm entre l’élément rayonnant et vous.
Cet émetteur ne doit être installé à proximité d’aucune autre antenne ni d’aucun autre émetteur, et ne doit être utilisé conjointement à aucun autre de ces appareils.

Australia and New Zealand

	Warning: This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may cause radio interference.

Brazil

	Nota: Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.